Terms of Service

These terms govern your use of the EasyVisit platform. By creating an account or accessing the EasyVisit dashboard, portal or guard station, you agree to these terms.

1. The agreement

EasyVisit (Pty) Ltd (“we”, “us”) provides cloud-based visitor management software (the “Service”) to property operators (“you”, “Customer”). These terms, together with our Privacy Policy and any signed order form, form the complete agreement.

2. Accounts & access

You are responsible for keeping login credentials confidential and for all activity under your account. You must notify us immediately of any unauthorised access. We may suspend any account that we reasonably believe has been compromised.

3. Acceptable use

You agree not to:

• Use the Service to violate any law, including SA's POPIA, Consumer Protection Act, or RICA.
• Attempt to reverse-engineer, scrape or otherwise extract data from the platform in bulk.
• Use visitor data for purposes other than property security and visit management.
• Send unsolicited marketing communications using SMS credits.
• Use the platform to track or surveil individuals in any manner that violates their dignity or privacy.

4. Billing & cancellation

Subscriptions are billed monthly or annually in advance, in South African Rand, excluding VAT. You may cancel at any time — your subscription continues until the end of the current billing period, after which no further charges apply.

SMS overage above your plan's monthly allowance is billed at R 0.42 per message. You will see overage on your next invoice.

5. Data ownership

You retain ownership of all data uploaded to or generated by your use of the Service. We act as the data processor on your behalf. You can export all of your data at any time from the dashboard as CSV or JSON.

6. Limitation of liability

The Service is provided "as is". To the maximum extent permitted by law, EasyVisit's total liability under these terms is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for indirect or consequential damages.

7. Termination

Either party may terminate this agreement with 30 days' written notice. On termination, we will provide a final data export and securely delete your data within 60 days, except where retention is required by law.

8. Governing law

These terms are governed by the laws of South Africa. Any dispute will be resolved in the courts of the Western Cape.